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Frequently Asked Questions

Below is a list of frequently asked questions. Please click on the question most relevant to your enquiry.

If you have any further queries please email us at: customerservices@Boss-beds.co.uk or text us on 07503 462823

  1. What are the Opening hours
  2. What are the different sizes?
  3. Do you do made to measure beds and mattresses?
  4. Are your beds non-allergenic?
  5. How long will this bed last?
  6. Do you take away old beds?
  7. How often should I turn the mattress?
  8. Will you assemble the furniture?
  9. Does the bed base fold?
  10. What is the biggest bed you do?
  11. Do you deliver weekends/evenings?
  12. What are the delivery times?
  13. How long will my item take to deliver?
  14. Do you offer a 2 man delivery service?
  15. Will you take the furniture upstairs?
  16. What is a king size bed?

 

Q. What are the opening hours?

A. We are open online 24/7 we also have a dedicated customer service team that is available from Monday to Saturday 9am to 5pm. You can contact us at any time via the contact us form.

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Q. What are the different sizes?

A. The following is a conversion chart for the beds.

Name (Term used)

Sizes in feet and inches. Width x Length

Size in cm. Width x Length

2ft 6 Small Single

2ft 6 inches x 6ft 3 inches

76cm x 190cm

3ft Single

3ft x 6ft 3 inches

90cm x 190cm

3ft 6 - Large Single

3ft 6 inches x 6ft 3 inches

107cm x 190cm

4ft - Small Double

4ft x 6ft 3 inches

120cm x 190cm

4ft 6 Double

4ft 6 inches x 6ft 3 inches

135cm x 190cm

5ft - King-size

5ft x 6ft 6 inches

150cm x 200cm

6ft - Super King Size

6ft x 6ft 6 inches

180cm x 200cm

 

 

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Q. Do you do made to measure beds and mattresses?

 

A. Yes we do. The majority of the beds and mattresses that we do can be made to a any size.

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Q. Are your beds non-allergenic?

A. Some of our beds have polyester and foam fillings where there is usually less chance of dust being created, but there are some completely non-allergenic mattresses available. Alternatively, there are non-allergenic mattress covers available.

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Q. How long will this bed last?

A. Mattresses wear out due to numerous factors such as how the mattress is used (guest room, master bedroom, doubled as a trampoline for the kids), whether it is cared for properly and/or the quality of the mattress itself. The average person spends one-third of his or her life in bed, your mattress is the most used piece of furniture in the home, as with other products, you get what you pay for.

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Q. Do you take away old beds?

A. Normally we do not take old beds away. For hygiene reasons we are not allowed to mix old and new beds in the same vehicle. The local council usually has a collection service for collection of old furnishings which in most cases is free of charge.

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Q. How often should I turn the mattress?

A. Always refer to the manufacturers instructions. However, quite a number of models have been specifically designed as single sided and do not require turning over, although they can be rotated from head to toe every couple of months.

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Q. Will you assemble the furniture?

A. We are unable to offer an assembly service unless you chose for the premium delivery service. Please speak to a member of staff.

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Q. Does the bed base fold?

A. Most bed bases now come in two halves for ease of delivery.

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Q. What is the biggest bed you do?

A. How big do you want it, we can do almost any size?

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Q. Do you deliver weekends/evenings?

A. We currently only deliver Monday - Friday nationwide on a free delivery. If you cannot be home perhaps a key can be left with a neighbour or maybe a relative can sit in for you. If necessary we can call you half an hour before the delivery if this gives you time to get home. We do require on all orders signature obtained on delivery. If you like you can choose a Weekend delivery for which there will be an extra charge.

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Q. What are the delivery times?

A. You can choose a free delivery any day from Monday to Friday between 9am to 6pm except bank holidays. All deliveries are two man deliveries and are to room of choice. You can upgrade this service to an AM delivery for which there is an extra charge of £15.00 or a Weekend delivery for which there is an extra charge of £30.00

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Q. How long will my item take to deliver?

A. We aim to deliver your item as soon as possible normally within 2-3 Working days.

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Q. Do you offer a 2 man delivery service?

A. Yes we do a 2 man premium delivery service and this service will include taking the items to the room of your choice. (Standard Service)

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Q. Will you take the furniture upstairs?

A. Yes we will

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Q. What is a king size bed?

A. A king size bed is 5' wide and 6'6" long. This matches the bed linen in sizes, we can however obtain larger sizes where required. A super king size bed is 6' wide and 6'6" long

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